Bad Marketing
The bloom is off the Bloom.
Here in the DC area we have been graced with the well-publicized arrival of a new grocery chain called Bloom. I don't remember the exact details of how they differentiate themselves from the many existing stores, but it has something to do with technology. Like, you get to program your grocery list in at a kiosk and then find all your stuff easier.
The initial reaction would be, why in god's name do we need another grocery store? We have the major-domo Safeway, the scrubby little brother Giant, the awesome Trader Joe's, the conspicuous-consumption Harris Teeter, and the unbelieveable Wegmans (you want white truffles? Wegmans can get you white truffles), along with a host of other boutique offerings.
All in all, we have WAY too many supermarkets in DC.
So here comes Bloom, heralded in the local press as a different kind of grocery store.
My first reaction was, good luck. We already have so many choices here you would have to be FANTASTIC to get a foot in the door. To paraphrase Homer Simpson, these jokers have homed in on an overcrowded market and said "Me Too!"
But, surely, the genius would be in the marketing.
The marketing arrived as a 4" x 9" card stock flyer with some vague information and a Web address. I recognized the name so I flipped the card over a couple times looking for locations where we could actually undergo the Bloom experience. Alas, no such locations were listed. But there was a Web address.
The wife, that evening, typed in the Bloom Web address and was met with an interesting slap on the hand. It said she had to have the latest version of Flash to view the site.
Because our home Internet connection is "Verizon High Speed DSL" which actually means "runs slower than most dial up", we NEVER download any programs or updates at home. There was no alternate way into the site to find out if there is a Bloom store near us. So Bloom was SOL.
Can you imagine how many times our experience was repeated throughout Loudoun and Fairfax Counties in Virginia, among potential customers who either did not have the proper configuration on their computers to find a Bloom store, or among those who had no computer and simply threw the promotional flyer in the trash?
Anyway, we won't be shopping at Bloom anytime soon, and I bet most northern VA folks won't either. If Bloom's marketing geniuses had simply sent us the address of a local store, we likely would have gone over to check it out out of curiosity.
So on the basis of that anecdotal evidence, I offer this maxim: When you have something to sell, be sure to tell potential customers how to find you. Throw them a bone.
UPDATE: Visitor E.L. Baudelaire notes:
Dear John,For the discerning cable internet user, the appeal of Bloom is quite obvious, as indicated by their FAQ #9:
Q: Why do Bloom associates gather in the store during operational hours for cheers and chants?
A:As different as it may seem, Bloom prides itself on encouraging associates and having fun while making sure our guests feel like they are getting the most incredible shopping experience they can get! From time to time, you may hear our associates gather for some cheering and fun. They are excited to be at work and to be the best and most different kind of grocery store that there is to better serve their guests!
http://www.shopbloom.com/HowCanYouBloom/FAQs.aspx
(note: obviously the customer they're catering to is the same customer that would enjoy the *fun* family eateries which force upon their employees ostensibly loud decorations or "flair" to signify how much *fun* they have working in a crappy restaurant)

